Determinants of Muzaki Satisfaction in Banten Province, Indonesia

Abstract

This study examines the variables that impact the satisfaction of muzaki who pay zakat to BAZNAS Banten Province through the utilization of multiple linear regression. A purposive sample method is employed to select 100 respondents from the population of the Muslim community in Banten. A direct association is observed among the variables under the examination, i.e., the quality of amil services, the facilities offered by BAZNAS Banten, the perceived efficacy of zakat distribution, and muzakki satisfaction. Practical implication is derived from this finding for zakat institutions.